Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy below to understand how and when your order will be processed and delivered.

Processing Time

  • All standard orders are processed and shipped within 3–5 business days (Monday–Friday, excluding holidays) from the date of purchase.

  • You will receive a confirmation email with tracking information once your order has shipped.

Pre-Order Items

  • From time to time, we may offer limited pre-order drops. If you purchase a pre-order item, the estimated shipping timeframe will be clearly stated in the product description.

  • Please note that pre-order items may take longer than the standard 3–5 day processing window.

  • We will provide regular updates on the status of all pre-orders, especially if there are any changes to the estimated ship date.

Shipping Updates

  • If there are any changes or delays to your order’s shipping schedule, we will notify you via email as soon as possible.

  • We are committed to keeping you informed every step of the way.

Additional Information

  • Shipping times may vary depending on your location and the selected shipping method.

  • Once your package is in the hands of the carrier, we are not responsible for delays caused by the shipping provider.

If you have any questions about your order or shipping, feel free to contact us at store@undergodofficial.com